Booking

1. Prices are based upon the information provided, by the client, at the time of enquiry – but may be subject to change in light of any additional information provided by the client or changes in circumstances.

   In Short

   If you request a quote from one post code to a second, but at a later date, the second post code changes.

2. The company will not be liable for any financial obligations made by the client to third-parties in connection with an enquiry or booking.

   In Short

   If you pay competition entry fees, we are not liable to you for those fees in the event that your enquiry or booking with us is cancelled or discontinued.

3. The client shall provide all of the, relevant, necessary information to the company at point of enquiry, including any specific requirements or conditions of their horse(s) that may affect the transportation of the horse(s). Where the client fails to provide necessary information relevant to the services provided by the company i) additional cost may be incurred to the client ii) the company do not accept liability in such cases where incident could have been avoided by disclosing such information.

   In Short

   If your horse is a nervous traveller, or has issues related to loading or unloading, you’ll let us know when you make an enquiry.

4. The client agrees to the quoted price at point of booking; however, accepts that the price is subject to change in light of any additional information that the client provides.

   In Short

   If you are travelling to a competition and the venue of the competition changes, the price may also change.

5. A minimum fee applies to all bookings.

Deposit

1. The company is not obligated to provide services to, or reserve a date and time for, the client until the deposit is paid in full.

2. In order to secure a date and time for travel, the client is required to pay a deposit. The deposit amount shall be agreed at the point of booking.

3. The deposit is non-refundable, but can be transferred to another journey/booking at the discretion of the company.

Before Travel

1. The transporter will ensure that the vehicle used for transportation is adequate for transportation of horses in accordance with Council Regulation (EC) No 1/2005 on the protection of animals during transport and related operations, The Welfare of Animals (Transport) (England) Order 2006 and parallel national legislation in Scotland, Wales and Northern Ireland.

2. The transporter is responsible for ensuring that the correct documentation requirements for the journey are met before travel. Where documentation is required from the client, the transporter will make reasonable efforts to obtain required documentation from the client before travel.

3. The transporter retains the right to refuse travel on the grounds of inadequate documentation.

4. The transporter will ensure that reasonable contingencies in place in the event of i) accident; ii) breakdown; or iii) horse or human welfare related issues.

5. The company will ensure that the appropriate insurance is in place to cover custodial liability for the injury or accidental death of a horse(s) under the care, custody or control of the transporter.

6. The company will ensure that the appropriate insurances are in place to cover public liability to cover against bodily injury to third parties and damage to third party property brought about as a direct result of the transporters actions.

7. The transporter will plan journeys in such a manner as to minimise the stress experienced by the horse(s) during travel - to that end we reserve the right to determine routes, rest stops and any other reasonable details pertaining to the journey.

   In Short

   We will be responsible for planning the route. We plan routes that are as comfortable and smooth for the horse as possible – this may not be the shortest or most direct route.

8. The transporter will continuously assess the suitability of the horse(s) to travel i) before travel; ii) whilst loading; iii) during travel; and iv) whilst unloading – the transporter reserves the right to refuse/discontinue travel at any point should it compromise the welfare of the horse or the safety of the transporter. Where travel is refused or discontinued on such grounds, the transporter is not liable for any additional costs incurred by the client to make or complete the journey.

   In Short

   If your horse appears distressed during travel, we may decide to discontinue travel. In such cases, we will not be liable for any costs you have to pay in order to complete the journey.

9. The client and any additional passenger(s) may travel with the transporter at the sole discretion of the transporter and in accordance with the weight restrictions of the vehicle. The transporter reserves the right to refuse or discontinue travel of the client and/or additional passengers with the transporter during travel. The client and any additional passenger(s) travel with the transporter at their own risk.

   In Short

   You may accompany the driver in the cab of the lorry, but it is at the discretion of the driver - they may ask you to travel separately.

10. Additional property (e.g. tack) identified as being part of the journey may travel with the transporter at the sole discretion of the transporter and in accordance with the weight restrictions of the vehicle. The transporter reserves the right to refuse travel of additional property with the transporter during travel. The transporter is not liable for any damage to or loss of property that travels with the transporter at any point of the journey. The client will take liability for any additional property that travels with the transporter – the client is responsible for ensuring appropriate insurances are in place for such property.

    In Short

    You may want tack, including saddles and bridles, to travel with your horse in the lorry. However, this is at the discretion of the driver, who may ask that tack travels separately.

11. The client is responsible for ensuring that all horses are fit and prepared for travel.

    In Short

    You are responsible for making sure that your horse is prepared for travel, this includes putting on travel boots or tail bandages where you think necessary.

12. The client must provide original and up-to-date documentation as requested by the transporter in advance of travel.

    In Short

    You will be asked to provide the horse’s passport for travel.

13. Where clients or additional passengers are permitted to travel with the transporter those clients and/or additional passengers are required to comply with the reasonable requests of the transporter where those requests relate to the safety of the transporter, client, passengers or the safeguarding of the horse(s) being transported.

    In Short

    If the driver asks you to lean back so that they can see the wing mirror on the passenger side, you’ll do so.

14. The client will be held accountable for the behaviour of any additional passenger(s) travelling with the driver. The client is liable for any loss or damage to the vehicle or property that arises as a direct result of the behaviour of any additional passenger(s).

    In Short

    If the driver allows your friend to join them in the cab, you will be held accountable for their actions Loading/Unloading

1. Where the transporter is responsible for the loading or unloading of the horse(s), the transporter will observe all reasonable precautions to ensure the safeguarding of themselves, the client, the horse(s), third-parties and associated property from damage, injury or accidental death.

   In Short

   We are happy to load your horse for you and will take reasonable actions to ensure it is done so safely.

2. Where the client is not present i) before travel; ii) whilst loading; iii) during travel and/or iv) whilst unloading – the transporter will not be held liable for any perceived change in condition of the horse during transportation.

   In Short

   If you purchase a horse from a dealer on the basis of a video that you have seen, but have not inspected the horse yourself, and/or are not present whilst we are delivering the horse to you, we will not be held liable if the horse is found to be lame upon delivery.

3. Fifteen minutes of loading time is included in the price quotation; if, after such time, loading is unsuccessful the transporter may refuse travel or levy an additional charge to the client for the additional time taken to load the horse(s) at £10 per every 15 mins.

4. The client is liable for all damage, injury or losses resulting from direct actions from their horse(s) i) before travel; ii) whilst loading; iii) during travel and/or iv) whilst unloading. This includes to the vehicle, any property, the transporter, the client or to any third party.

5. Where the transporter or the owner (or some combination of both) are responsible, and therefore in control of the horse, for the loading or unloading of the horse – the owner is liable for any damage caused to the lorry, the owner, the transporter or third parties by the owner’s horse. The transporter will be indemnified against losses brought about by any such damage.

During Travel

1. The transporter is legally required to take action if the horse(s) is/are taken ill during transportation (as per Council Regulation (EC) No 1/2005 on the protection of animals during transport and related operations, The Welfare of Animals (Transport) (England) Order 2006 and parallel national legislation in Scotland, Wales and Northern Ireland) and may take the following action(s) if necessary: i) receive first aid as soon as possible, ii) be given appropriate veterinary treatment, iii) undergo emergency slaughter without suffering if necessary. In such cases, the client will be liable for any additional costs brought about by such action taken.

   In Short

   If your horse is taken ill during transport, we have the legal obligation to safeguard the welfare of your horse as far as possible. This may mean calling for veterinary help.

2. The transporter is required to take any reasonable action necessary to safeguard the welfare of any horses in transit, including, but not limited to, rest stops, the provision of water/food during transportation or unexpected alteration to the journey. In such cases, the client will be liable for any additional costs brought about by such action taken.

   In Short

   During warm weather, we may change the route of the journey enroute to maintain airflow in the horse compartment and reduce standing time. This may mean we travel more miles, you may be charged extra for such miles.

Cancellations or Changes to Agreed Terms

1. Where a client wishes to postpone or reschedule a journey, the company retains the right to refuse and, on that basis, retain any deposit already paid by the client.

2. The company does not guarantee availability of transportation for any postponed or rescheduled journey.

   In Short

   If you need to reschedule your journey, we do not guarantee that the date and time that you want to reschedule for will be available.

3. In the event of cancellation, the company may seek another transport opportunity and therefore will no longer obligated to the client.

4. In the event of a change to the original booking (e.g. change in destination) or where the company agrees to postponement, rescheduling or any other changes made to the original journey – the company is not obligated to meet the request and may amend the price of the original quotation to reflect the changes made.

5. Where the client wishes to postpone or reschedule transport, their deposit may be transferrable to another journey at the company’s discretion. In such instances and where, the price quotation of the journey differs, the client will be liable for the change in price.

6. In instances where the journey is discontinued either i) before travel; ii) whilst loading; iii) during travel or iv) whilst unloading – at either the discretion of the transporter or by the client – the client may be entitled to a part refund proportional to the overall journey undertaken by the transporter to the point of being discontinued at the discretion of the company.

Payment

1. Clients must settle the remaining, outstanding, balance before travel.

2. Payments (including deposits) can be made by bank transfer, cash, or PayPal.

3. In scenarios where additional costs are incurred beyond those quoted in the initial enquiry that are liable to the client, the client will have up to 7 days to pay the outstanding identified amount. After such time, we may undertake additional proceedings to recover these costs.

Personal Data

1. All personal information collected by the company will be collected, processed and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the client’s rights under the GDPR and the Data Protection Act 2018.

Other Important Terms and Conditions

1. The company shall not be liable for failures in discharging their obligations where those failures or delays resulting from those failures are beyond their reasonable control. Such cases include, but are not limited to, adverse weather conditions preventing travel, government action, traffic congestion, riots or civil unrest, fire, explosions, earthquakes or other natural disasters, pandemics, or any other event that is beyond our reasonable control.

   In Short

   If we’ve made reasonable plans and efforts to get you to a show on time, but unforeseen traffic means that you miss your class, we won’t be held responsible.

2. The company may transfer the conditions and rights under these Terms and Conditions (and services, as applicable) to another third party (this may happen where a subcontractor is used to deliver the services agreed).

3. The client may not transfer their obligations and rights as set out in these Terms and Conditions to another third party without the transporter’s express permission.

Governing Law and Jurisdiction

1. These Terms and Conditions, the services supplied, and the relationships between you and the company shall be governed by and construed in accordance with the law in England and Wales.

2. Any dispute, controversy or disagreement between you and the company relating to these Terms and Conditions, the relationship between you and us and the services supplied to you by us will be (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland, as determined by your residency.